Industry: Logistics and transportation services

Focus: Dispatch automation, mobile driver coordination, backend workflow control

Technologies: Angular, Node.js, Laravel, Xamarin mobile app framework, Firebase BaaS, PostgreSQL

Duration: 4-month rollout with iterative enhancements

The Challenge

Manual dispatching and unclear driver communication

Dispatchers were juggling calls, spreadsheets, and whiteboards to coordinate daily driver assignments. This led to:

• Delayed driver updates and route confusion
• Repeated miscommunication between dispatch and the field
• Missed delivery windows and lack of delivery proof
• No real-time status or centralized view of operations

Our Solution

Mobile-enabled dispatch platform with backend integration

We built a web-based dispatching interface for planners and a mobile app for drivers to view, accept, and confirm loads in real time.

Key capabilities include:

• Real-time driver updates and dynamic load assignment
• Push notifications for new or updated tasks
• App-based driver check-ins and confirmations
• Central timeline for dispatchers to monitor execution

Business Impact

More control, faster reactions, and fewer errors

• 85% reduction in phone-based coordination
• Improved on-time delivery through real-time adjustments
• Digitized proof-of-delivery and time logs
• Increased visibility into daily operations for management
• Significant paper-work reduction
  

The new system gave dispatchers control, drivers clarity, and customers consistency. A chaotic process became a streamlined operation, paving the way for scalable growth.